Returns and Refund Policy  

At Clothgallery, managed by Lunavo Innovations Private Limited, we strive to provide a dependable and effortless shopping journey for every user. Throughout this policy, the terms “we,” “our,” and “us” refer to Lunavo Innovations Private Limited, while “you,” “your,” and “user” represent individuals purchasing from our platform. When you place an order on our website, you acknowledge and accept the return and refund terms described here. Should you need to send an item back, the guidelines outlined below will help you understand the entire return process with ease.

Eligibility for Returns

Products must remain unused, unwashed, and in the same condition in which they were delivered, including all original tags, labels, and packaging.

• All labels, tags, and boxes must be returned exactly as received.
• Any item that has been worn, cleaned, altered, or handled in a way that changes its original state cannot be returned.
• Return requests must be raised within 48 hours from the delivery date. To begin the process, please contact our support team within this required timeframe.
• Items that fail to comply with these eligibility rules will not qualify for a return.

How to Initiate a Return

Step 1: Submit Your Request

Send an email containing your Order ID and a brief explanation for the return to lunavoinnovationspvtltd@gmail.com / lunavoinnovationsauthorizes@gmail.com.

Step 2: Provide Relevant Photos

If your order is damaged, defective, or incorrect, please attach clear images highlighting the issue so our team can review it quickly.

Step 3: Follow the Provided Instructions

After your request is approved, we will share detailed guidance on how to return the product.

We reserve the authority to decline return requests that do not meet the criteria mentioned above.

Refund Process & Timeline

Once the returned item reaches us, our quality team will examine it to confirm whether it meets the necessary conditions. You will then be informed regarding the approval or rejection of your refund. If approved, the refund will be initiated and credited back to your original method of payment within 5–7 business days. A confirmation email will be shared once the refund has been successfully processed.

Partial Refund Guidelines

If a product only partially meets the return standards—such as minor wear or missing packaging—our team may issue a partial refund based on an internal evaluation.

Damaged, Defective, or Wrong Product

If an item arrives damaged, defective, or different from what you ordered, please file a return request within 48 hours of receiving the product. Include clear photos or videos showing the issue and email them to us so we can assist you promptly and effectively.

Need Assistance?

If you require further help regarding a return or refund, please reach out to our customer support team at lunavoinnovationspvtltd@gmail.com / lunavoinnovationsauthorizes@gmail.com.
Thank you for choosing Clothgallery. We deeply value your trust and remain committed to delivering a smooth and satisfying shopping experience.