Privacy Policy     
 

At Clothgallery, managed by Lunavo Innovations Private Limited, we consider your privacy a priority and handle your information with respect, responsibility, and care. The personal data you provide is processed solely to ensure a dependable, safe, and smooth shopping experience.
In this document, the terms “we,” “our,” and “us” represent Lunavo Innovations Private Limited, and “you,” “your,” “user,” or “users” refer to individuals visiting or purchasing from Clothgallery. This policy explains how we collect, use, safeguard, and manage your information. By continuing to browse or interact with our platform, you indicate that you accept these practices. If you disagree with any part of this Privacy Policy, we advise avoiding further use of our website.

Information We Collect

To improve your browsing journey and offer a tailored experience, we gather various types of information:

Personal Details:

• Your core identity information including full name, mobile number, and email address
• Address details for billing and delivery
• Payment information required to successfully process your orders

Browsing & Interaction Data:

• Your activity on our store such as past orders and saved preferences
• How you move across product pages, collections, and featured sections

Device & Technical Information:

• Your IP address, browser details, device type, and system specifications
• Approximate location data when permission is granted
• Usage patterns that assist in improving platform speed and security

Cookies & Tools:

• Elements that personalize your interface
• Features designed to help you find relevant products quickly and conveniently

How We Use Your Information

Your information is collected for the following purposes:

• Order Processing & Support: To fulfil your purchases and assist with any enquiries
• Personalized Experience: To refine your recommendations and make navigation easier
• Updates & Promotions: To send alerts or promotional content (only with your consent)
• Security & Monitoring: To prevent misuse, detect suspicious actions, and maintain safety
• Regulatory Compliance: To follow applicable legal, tax, and policy-based obligations

Sharing Your Information

We do not trade or sell your data. However, we may share necessary details with:

• Verified third-party providers such as logistics partners and payment service processors
• Legal authorities whenever required for law enforcement, verification, or fraud prevention
• Business partners assisting in service execution under strict confidentiality terms

Cookies and Tracking Technologies

Our website makes use of cookies, tracking pixels, and similar tools to enhance your shopping experience, evaluate traffic trends, and present tailored content. You may modify or disable cookies through your browser settings, though doing so might affect certain features.

Data Storage and Security

We use recognized security measures to guard your personal data from loss, unauthorized access, or misuse. These include SSL encryption, secure hosting environments, and limited-access protocols for sensitive information. While we strive to maintain strong protection, no digital method can guarantee complete security.

Data Retention Period

Your personal details are stored for 8 to 12 months from your last activity on our website, unless applicable laws require extended retention for tax, audit, or compliance reasons.

Your Rights and Choices

As a user, you maintain control over the information you provide. You may:

• Access or modify your personal details
• Ask for your data to be removed (where legally permitted)
• Unsubscribe from marketing or promotional messages
• Disable cookie usage by adjusting your browser settings

Children’s Privacy

Our platform is intended for users aged 18 or older. We do not intentionally collect data from minors. If we become aware of any information gathered from someone under 18, it will be permanently removed.

Third-Party Links

Our site may connect with third-party payment gateways or financial partners to help process your transactions securely. Their privacy standards are outside our control, so we encourage reviewing their policies before engaging with their services.

Changes to This Privacy Policy

We may update or revise this Privacy Policy periodically. Any modifications will appear on this page, and continuing to use our services after updates indicates your acceptance of the new terms.

If you require clarification or have concerns regarding data usage, you may reach us at lunavoinnovationspvtltd@gmail.com / lunavoinnovationsauthorizes@gmail.com.

Consent

By accessing or using our platform, you agree to the collection, processing, and sharing of your personal information as outlined in this Privacy Policy.

Contact Us

For any queries, requests, or concerns related to this Privacy Policy or your personal information, feel free to contact us at:lunavoinnovationspvtltd@gmail.com / lunavoinnovationsauthorizes@gmail.com